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Please select a package from
the list below

Neo connect lite
Neo connect prime
NeoConnect Lite PrePaid
neoflex data
NeoFlexVoice Plus
NeoGo datacard
International SMS

Description	NeoConnect Lite 99	NeoConnect Lite 199
	Order now	Order now
Monthly Fee	R99.00	R199.00
Included airtime value	R50.00
Anytime Minutes*		100
Neotel to Neotel minutes		1000
Free Neotel to Neotel Off-Peak Calls*	Yes	Yes
Neotel to Neotel SMS		200
Free NeoMail	Yes	Yes
Free voicemail & voicemail retrieval	Yes	Yes
Device Fee	R399.00	Included
Internet Data
Out of bundle data rate	8c per MB	8c per MB

* Anytime minutes apply to calls to all Networks at anytime, but does not apply to International and premium rated calls.
* Free Neotel to Neotel calls between 6pm and 7am daily, plus all day on weekends and public holidays.

NeoConnect	Home	Home Plus	Home Executive
	Order now	Order now	Order now
Monthly Fee (24)	R299	R399	R499
Monthly Fee (12)	R349	R499	R699
Monthly Fee Device fee	R249 R799	R349 R1599	R349 R2199
Anytime, any network minutes	50mins	100mins	100mins
Internet data	5GB	5GB	5GB
Free NeoMail	Yes	Yes	Yes
Free Voicemail	Yes	Yes	Yes
Out of bundle	8c per MB	8c per MB	8c per MB

* Anytime minutes apply to calls across all Networks at any time, but does not apply to International and premium rated calls.
* Free Neotel to Neotel calls between 6pm and 7am daily, plus all day on weekends and public holidays.

* Stipulated device fees are once-off payments for the month-to-month payment options

Description	NeoFlex 2GB	NeoFlex 5GB
	Order now	Order now
Monthly Fee	R299.00	R499.00
Internet Data	2GB	5GB
NeoMail	Basic	Advance
Device fee	Included	Included
Out of bundle	8c per MB	8c per MB

	Neotel Local	Neotel Regional	Neotel National	Telkom Local	Telkom Regional	Telkom National	MTN & Vodacom	Cell-C & 8ta
PEAK	R0.17	R0.23	R0.29	R0.34	R0.46	R0.51	R1.05	R1.05
OFF-PEAK	Free	Free	Free	R0.15	R0.25	R0.29	R0.93	R0.93

SMS’s & Data Charges	Local Neotel to Neotel SMS	Neotel to Mobile Operators SMS	Neotel to International SMS	Out-Of-Bundle Data Rates (Rates Per MB)
PEAK	R0.10	R0.35	R1.48	R0.08
OFF-PEAK	R0.10	R0.35	R1.48	R0.08

Peak times: 7am to 6pm daily. Off-Peak times: 6pm and 7am, plus all day on weekends and Public holidays
Free Off-Peak calls are only applicable to Neotel to Neotel calls
The Free off-peak calls are only applicable to the following packages: NeoConnect Prepaid, NeoConnect Lite, NeoConnect Prime and NeoFlex Voice Plus
For International call rates, please click here.
For Non-Geographic Service Numbers, please click here.
For VAN's and USAL's, please click here.
For Short Codes, please click here.

RATES (INCL. VAT @ 14%)

Description	NeoGo Datacard 2GB	NeoGo Datacard 3GB
	Order now	Order now
Monthly Fee	R99.00	R179.00
Internet Data	2GB	3GB
NeoMail	Basic	Basic
Device fee	R399 once-off	Included
Out of bundle	8c per MB	8c per MB

Description	NeoConnect Lite Prepaid
Once-off device fee	R399.00
Once-off Included airtime	R10-00
Recharge voucher denominations	R25, R50, R100, R200
Voicemail	Free
Out-of-Bundle data rate	R0.20 per MB

* Peak times: 7am to 6pm daily. Off-peak times: 6pm to 7am, all day weekends and public holidays.
* Terms and Conditions
* Data speeds: best effort

Description	NeoFlex Voice Plus	NeoFlex Voice Plus Ex

Monthly Fee	R99.00	R99.00
Device Rental Fee	R75.00	Device to be purchased from channel partner

* Subject to the signing of a 24 month contract.
* Peak times: 7am to 6pm daily. Off-Peak : 6pm and 7am daily, all day on weekends plus public holidays.
* Once-off device fee payable on NeoFlex Voice Pus Ex is R1295.00
* Please contact one of our Channel Partners listed below:

    • Altech Autopage Cellular on (011) 650-2348
    • Du Pont (011) 919-5555/41
    • Nashua Mobile on (011) 207-8086
    • Samsung on (011) 799-7720

Home > Contact Us > FAQs > Consumer FAQs

Browse these frequently asked questions for all the answers to your related questions. If you do not find your query here or are looking for more information, please send us an email and we will be sure to add it to the list. You can also view the complete list of Neotel FAQs here

Will my unused bundle carry over to the next month?
Will I need to renew my contract at the end of the 24 months?
Will I be able to keep my existing Telkom number when I switch to your service?
Which operating system does Neotel support?
Where can I use the NeoConnect service?
When will services be available in my area?
What will happen if I want to relocate nationally e.g. from Johannesburg to Cape Town?
What will customers notice about Neotel's products & services?
Is the device insured?
How do I get the service?

Please select the type of solution you are looking for:

Voice
Cost-effective telephony and voice solutions.

Internet
Tier 1 operator in South Africa with global reach.

Data
Reliable and efficient data solutions

Hosting
Secure and competitive hosting service

VAS
Value Added Services to further enhance our core services.

Voice

NeoVoice
NeoVoice is ideally suited to meet your business voice needs by offering highly competitive rates, monthly savings and superior voice quality.

NeoIntellect
NeoIntellect is a web-based communication management service which allows your business to manage, report on and track communication utilisation and spend.

NeoConference
NeoConference has been designed to enable you to conduct your meetings whenever and wherever you want.

Internet

NeoInternet
NeoInternet provides the ideal solution to a seamless Internet connection.

NeoBroadband Fibre
NeoBroadband Fibre delivers affordable, uncapped Internet access over our robust fibre infrastructure.

NeoBroadband Wimax
NeoBroadband WiMAX is a high speed, affordable uncapped Internet solution

Data

NeoLink
NeoLink enables safe and secure point-to-point or multi-point high-speed data transfers and voice applications via dedicated bandwidth

NeoMetroLink
NeoMetro Link provides high bandwidth that’s cost-effective and enables the support of real time applications.

Neo VPN
NeoVPN is a Virtual Private Network (VPN) from Neotel that enables you to enjoy the security and control.

NeoLink Global Africa
NeoLink Global Africa is a premium cross-border connectivity service which affords you cost-effective, reliable communications across diverse routes.

Hosting

NeoHost Colocation
NeoHost offers you a robust and secure managed data solution.

NeoHost Managed Hosting
Our Managed Hosting services will help your business to expand from simple colocation to a fully managed hosting environment.

NeoHost Virtual Host
NeoHost: Virtual Host allows you to consolidate and continuously optimise your complex IT infrastructure.

VAS

NeoPresence: Private Room
Affordable and reliable video conferencing solution

NeoPresence: Public Room
Offer an accessible and cost-effective way for you to utilise our audio visual conferencing solution

NeoFax
Electronic faxing and form reading solution

Mail Gaurd and Archiving
Managed security service

Hosted Contact Centre
Offers you full contact management.