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Home > Contact Us > FAQs

For your convenience, this section lists the common queries we receive, and the response for these queries. Browse through the section listed on the left, if you do not find your query here, or if you are looking for more information, you can send us an email(info@neotel.co.za) or call us at +27 11 5850000.

Click on the links below:

General
Wholesale
Business
Consumer
Technology
Health & Environment
Neotel Learnership

Please select the type of solution you are looking for:

Voice
Cost-effective telephony and voice solutions.

Internet
Tier 1 operator in South Africa with global reach.

Data
Reliable and efficient data solutions

Hosting
Secure and competitive hosting service

VAS
Value Added Services to further enhance our core services.

Voice

NeoVoice
NeoVoice is ideally suited to meet your business voice needs by offering highly competitive rates, monthly savings and superior voice quality.

NeoIntellect
NeoIntellect is a web-based communication management service which allows your business to manage, report on and track communication utilisation and spend.

NeoConference
NeoConference has been designed to enable you to conduct your meetings whenever and wherever you want.

Internet

NeoInternet
NeoInternet provides the ideal solution to a seamless Internet connection.

NeoBroadband Fibre
NeoBroadband Fibre delivers affordable, uncapped Internet access over our robust fibre infrastructure.

NeoBroadband Wimax
NeoBroadband WiMAX is a high speed, affordable uncapped Internet solution

Data

NeoLink
NeoLink enables safe and secure point-to-point or multi-point high-speed data transfers and voice applications via dedicated bandwidth

NeoMetroLink
NeoMetro Link provides high bandwidth that’s cost-effective and enables the support of real time applications.

Neo VPN
NeoVPN is a Virtual Private Network (VPN) from Neotel that enables you to enjoy the security and control.

NeoLink Global Africa
NeoLink Global Africa is a premium cross-border connectivity service which affords you cost-effective, reliable communications across diverse routes.

Hosting

NeoHost Colocation
NeoHost offers you a robust and secure managed data solution.

NeoHost Managed Hosting
Our Managed Hosting services will help your business to expand from simple colocation to a fully managed hosting environment.

NeoHost Virtual Host
NeoHost: Virtual Host allows you to consolidate and continuously optimise your complex IT infrastructure.

VAS

NeoPresence: Private Room
Affordable and reliable video conferencing solution

NeoPresence: Public Room
Offer an accessible and cost-effective way for you to utilise our audio visual conferencing solution

NeoFax
Electronic faxing and form reading solution

Mail Gaurd and Archiving
Managed security service

Hosted Contact Centre
Offers you full contact management.

Please select the type of customer:

Enterprise

Consumer

Enterprise: Refers to a large business organization, government or corporate company.

Consumer: Refers to an individual or SOHO (small office/home office) customer.

Please select the type of order you want to place:

Postpaid

Prepaid