Neotel Business Support Services (NBSS) is a consolidation of significant assets and experienced resources aligned in businesses supporting the Neotel strategy. NBSS is a subsidiary of the group.

There are currently 5 divisions in NBSS:

  • Project Services
  • Field Operations
  • Management Information Systems
  • Planning and Quality Assurance
  • Special Projects

NBSS offers installation and maintenance services to end-users of consumer products. Our services are bundled with the Neotel consumer product offering. Services broaden our offering to enterprise customers by extending support beyond the network.

We extend installations and post-sales support to CE consumers as a preferred sub-contractor to retailers and media players.

Our focused activities are related to the planning, design, building and maintenance of networks.

Organisational Capabilities

  • 'Project management and implementation' and 'service operations' complementary to 'plan-build-run' approach.
  • Our resources are highly skilled at network build and maintenance support, a key differentiator for Neotel.

Our project management resources have a broad range of skills:

  • Direct customer interactions in ‘plan’ phase.
  • In-field management of civic service support.
  • Service operations skills range in technical expertise with limited direct client interactions in service request fulfilment.

Please contact us at NBSS Support if you require any further information.

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