22 October 2019
Dear Valued Customer,
Please note that Neotel Liquid Telecom has officially closed its Call Centre on 31 July 2019 in line with the consumer transition project.
As previously communicated, Neotel Liquid Telecom has terminated Voice and Data Services on the legacy wireless CDMA and WIMAX networks. The shutdown was finalized 02 July 2019 for Postpaid services and 15 July 2019 on Prepaid services.
Legacy LTE services have already been terminated on 31 May 2019.
To get in touch with us, please e-mail Consumers@liquidtelecom.co.za for General enquiries.
We have extended our contingency plans to support number porting until 25 November 2019. To process any new Consumer or Business CDMA number porting requests, please contact your new voice provider and ensure that they submit the ports timeously. To re-iterate, no CDMA ports can be processed after the 25 November 2019 as systems will be shut down.
There are no termination fees charged (whether you were in or out of contract), however, you are still liable for any outstanding fees not collected on termination date. Please ensure that you have settled your final invoices to avoid further complications.
If you have a credit balance, you are still able to claim these by contacting us on the email address above. Please have your account and bank verification details available.
Thank you once again for your long standing support.
Neotel Liquid Telecom