Where can I find my Neotel Account or Service Number (MDN) required for registration?
You can find your Neotel Account number on your Neotel invoice and your Neotel Phone/Service Number on your invoices, welcome letter or SMSes from Neotel.
What platform will Neotel App support?
The Neotel App runs on Android and iOS (Apple) smartphones and tablets. Apple iOS version 7 and above as well as Android version 4.4.4 and up will be supported ,so if you are running an earlier version you will have to upgrade the phone OS. Visit the Google Play Store or Apple App Store to download the Neotel App to your smartphone or tablet for FREE.
How secure is the Neotel App?
We have decided to enforce strong password policy which means that your password must consist of at least one capital letter, at least on special character (!@#$%^&*_+), as well as lower case characters or numerics. You are strongly advised not to share your password with any other party and keep it to yourself.
What do I do if I do not receive my OTP?
Check the contact details displayed to you and select the Email address you have access to, or cellular phone number you have access to when you request the OTP. If your details are not up to date and you have changed your Email address or cellular phone number , best contact the Neotel Call Centre 0860 636 835. Once your details are updated it will reflect as your contact details for the OTP. The update can take up to 24 hours to reflect.
How many devices can I run the Neotel App off?
You can run your Neotel App from multiple devices as long as the devices support the App
Is the Neotel App App available to all Neotel customers?
All customers with Neotel consumer services qualify to utilise the App.
How accurate is my usage information?
Usage balances may not be accurate due to technical real time delays as these vary depending on the time when the request is sent through and therefore not guaranteed.
Will I be automatically logged out of Neotel App is I do not use it for a period?
There are no session restrictions at the moment.
Can I top up pre-paid account using the Neotel App?
There is a functionality called "Redeem Prepaid Voucher" which can be utilised to top up, however prepaid vouchers are not sold through the App.