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Company Profile
South Africa's first converged telecoms network operator



The Better Communications Backbone for Business

Neotel offers tailored, innovative ICT solutions based on voice, internet and data services. The company’s focus is on helping large and small businesses and ECS/ECNS licensees to drive down communication costs, increase productivity and gain competitive advantage. Neotel brings fresh thinking, a collaborative, responsive approach and the agility and willingness to help customers challenge the status quo.

Ten years young this year, Neotel was South Africa’s first converged communications network operator and is still the only operator able to offer fully converged end-to-end ICT solutions. The company has invested over R7 billion in infrastructure, deploying more than 30,000 kilometres of national backbone fibre to connect the top 40 cities and towns in South Africa. Neotel’s next generation network also includes over 10,000 kilometres of fibre in metros connecting over 5,000 businesses and passing close to another 100,000 addresses.

Neotel’s network is one of the largest Ethernet networks in Africa and the first to be certified as fully MEF compliant.

Neotel’s high-performance core fibre network is highly resilient with multi-path local and international redundancy, resulting in 99.999% availability. Internationally, Neotel leverages more than 350 000 kilometres of international fibre and a global Tier 1 ISP network to serve customers in 200 countries and 300 cities worldwide from South Africa. Neotel also has dedicated cross-border optical fibre routes to South Africa’s neighbouring countries in SADC.

Neotel has fully redundant backhaul fibre to the landing stations of all 5 international submarine cables serving South Africa (SAT-3, SAFE, SEACOM, EASSy and WACS), and is a participant in all of these cable systems as an owner or landing partner.

Neotel operates large Tier 3 state-of-the-art Data Centres in Johannesburg and Cape Town covering over 1600 square metres of space. These Data Centres are enterprise grade with full carrier diversity and access to the best network connectivity in the country. Anchor tenants include major carriers, ISPs, enterprises and international service providers. Neotel’s Data Centres are the highest power density facilities in South Africa, offering physical hosting, virtual hosting and cloud services with comprehensive security features.

Neotel’s Next Generation Voice Network is the largest of its kind in South Africa, carrying 2 billion voice minutes per year over the company’s fully converged IP core network.

Neotel has obtained international certification in respect of the ISO9000 Quality Management, ISO14000 Environmental Management, and SAS70 Auditing standards, as well as compliance with the Sarbanes-Oxley (SOX) Act.

The quality and extent of Neotel’s next-generation infrastructure has enabled the company to become a leader in innovative and cost effective ICT services and solutions. Neotel was first in South Africa to introduce fibre broadband and the company continues to regularly win awards for the best broadband services in South Africa. Neotel was also first to market with Tier 1 IP transit, SIP based Voice Services, Metro Ethernet services and open access cable systems.

Neotel has also led with a range of innovative on-demand network services and usage based pricing models that are becoming more and more crucial to companies migrating to the cloud.

These include Neotel’s Broadband-on-demand and Consumption-based WAN services.

Leveraging its global reach, people and partners, Neotel delivers superior Network, Managed and Cloud Services through continuous innovation, world-class technology and exceptional customer service.

The Transaction – inspiring future possibilities.

Neotel’s shareholders have accepted an offer from Liquid Telecom, a pan-African telecoms group, to purchase 100 percent shares of Neotel. Liquid Telecom has partnered with South African investment empowerment firm Royal Bafokeng Holdings, which has committed to take a 30% share in Neotel. This transaction has been unconditionally approved by the Competition Commission, and is now awaiting ICASA approval. We expect this process to be concluded by the end of the current financial year.
Neotel’s customers know that technology is playing an increasingly pivotal role in their ability to compete, probably more so than in any previous era. As enterprises step into the world of the cloud, big data and analytics, Neotel is well prepared to support its customers in this evolution through the deployment of network solutions and on-site and cloud-based managed services. Now, with the Liquid Telecom transaction on track, Neotel expects to soon be even better able to deliver this vision beyond South Africa to the rest of the African continent.

This transaction will create the largest pan-African fibre network and B2B communication services provider, enabling the combined entity to offer a unique set of next generation converged services and international connectivity to telecom operators, governments, businesses and their consumers via a single fibre network across sub-Saharan Africa.